Choose the right support path
How can we help?
Product questions and refund-eligibility reviews come to Just Learn One. Creem handles checkout, receipts, tax, and the execution of approved refunds as Merchant of Record.
Product and payment contacts
Product and payment roles
Just Learn One provides the assessment, report, support, and account service. Creem separately sells the digital report and processes payment as Merchant of Record.
- Product brand
- Just Learn One
- Product and privacy contact
- support@justlearnone.com
- Payment seller
- Creem, Merchant of Record
Report access, assessment, or data controls
Email product support. Include the first eight characters of the assessment ID, the page you were on, and what you expected. Never send card details or your full access token.
support@justlearnone.comProduct phone support is not currently offered.Charges, receipts, tax, or refund requests
Creem is the Merchant of Record and can identify the transaction, issue invoices, and execute approved refunds. Send product refund requests to Just Learn One first; use the checkout email and order reference.
Open Creem buyer supportContact product support and Creem before starting a chargeback.Before contacting product support
- Refresh the page once and confirm you are using the same browser and device as the purchase.
- If payment is complete but the report is still locked, choose “Check payment and unlock report” on the assessment preview.
- If you saved the decision to your account, sign in with the same email and open it from My Decisions.
- Export local data before clearing browser storage if the report or follow-up record matters to you.
Complaint handling
We aim to acknowledge product-support complaints within three business days. Complex access or data requests may take longer while records are verified. Billing disputes are handled through Creem under its Buyer Terms and applicable consumer law.